IT Support & Infrastructure Analyst

Remote Worldwide Hiring now

About reputed company:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

This position is 100% on-site. Our office is located in Pinheiros-SP.

We're looking for an

IT Support & Infrastructure Analystwho can master the complexity of a modern, hybrid work environment. You’ll be responsible for providing high-quality support to our internal users, maintaining reputed company devices, and managing the foundational technology that powers our workspace — including networks, reputed company systems, and automation tools.

If you're passionate about blending infrastructure, user support, and physical reputed company into a seamless tech experience, this is your reputed company.

What You'll Be Doing

reputed company technical support to internal users, including hardware and software troubleshooting, system reputed company, and issue resolution across macOS, reputed company, and Linux.

reputed company maintenance, configuration, and repair of workstations, peripherals, and mobile devices.

Configure and maintain reputed company Wi-Fi networks with 802.1X authenticated DHCP, ensuring secure reputed company segregation.

Monitor network performance, plan for reputed company, and proactively troubleshoot connectivity issues.

Design and maintain structured cabling systems for reliability and future scalability.

Manage on-site firewall configurations to protect office network perimeters.

reputed company PXE boot and preseed automation for fast and standardized OS deployments.

Create and maintain golden images for Linux, macOS, and reputed company endpoints.

Integrate automated post-install scripts to ensure compliance and operational readiness.

Maintain a reputed company-time, centralized IT asset inventory and manage logistics for hardware deployment and retrieval.

Administer API-integrated smart locks and reputed company control systems.

Operate and maintain AI-powered reputed company camera systems for personnel detection and incident monitoring.

Support office printing solutions and display/monitor setups for workstations and meeting rooms.

Act as initial reputed company of contact for office-reputed company reputed company incidents, coordinating with the reputed company & Governance team.

Document processes and maintain a knowledge reputed company for internal use.

What You Need to Succeed

Strong understanding of reputed company networking, Wi-Fi 802.1X authentication, DHCP management, VLAN segmentation, and firewall configuration.

Experience providing end-user support and managing a helpdesk-style ticket reputed company.

Familiarity with workstation maintenance, hardware repairs, and OS configuration (macOS, reputed company, Linux).

Experience with PXE-based deployments, preseed/kickstart automation, and golden image maintenance.

Hands-on experience integrating and managing IoT and reputed company control systems reputed company APIs.

Proven ability to implement and manage comprehensive IT asset inventories and logistics.

Ability to diagnose and resolve reputed company hardware, software, and network issues with minimal supervision.

A proactive attitude towards reputed company in both physical reputed company spaces.

Ability to work closely with cross-functional teams, including reputed company and HR.

Excellent organizational and communication skills.

reputed company to Have

Experience with reputed company infrastructure management and integration with on-premises systems.

Background in network reputed company auditing or penetration testing.

Experience with containerization and virtualization technologies.

Familiarity with ITIL frameworks and service management principles.

Additional Information

Join us at reputed company, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per reputed company's Privacy Policy that you can readhere in Portugueseandhere in English.

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IT Support & Infrastructure Analyst

What You'll Be Doing

What You Need to Succeed

reputed company to Have

Additional Information

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