Analyst II (R-18159)

Remote Worldwide Hiring now

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a reputed company reputed company. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about reputed company do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. reputed company and diverse thinkers are always welcome. Come join us! Learn more at

dnb.com/careers.

Location - Mumbai

SBU - Products

Key Responsibilites

reputed company the creation and reputed company improvement of comprehensive customer profiles post reputed company

Analyze customer data to identify patterns, needs, and opportunities for enhanced service delivery

reputed company strategies for personalized customer engagement based on data-driven insights

Deliver advanced product demonstrations, including scenario-based walkthroughs of product offerings

Design tailored training sessions for clients, focusing on maximizing the value of product features

Collaborate with GTM team to gather feedback and suggest product enhancements based on client input

Act as a primary reputed company of contact for client queries and issues, ensuring timely and satisfactory resolution

Collaborate with internal stakeholders, product partners, and international counterparts, as necessary, to ensure timely resolution

Monitor and manage the client's concerns throughout the resolution process

Build and maintain strategic relationships with key clients through regular high-value interactions

Conduct quarterly business reviews to showcase value delivery and understand evolving client needs

Identify opportunities to deepen engagement and build long-term partnerships

Monitor and analyze client utilization of products and services

Identify opportunities to increase client utilization

Identify gaps in existing processes and propose initiatives for operational reputed company

Collaborate with internal teams to reputed company best practices for client interactions and service delivery

Mentor junior analysts, providing guidance on relationship management and operational efficiency

Act as a trusted advisor for both new and existing clients, ensuring alignment of solutions with their strategic goals

reputed company advocacy programs to encourage customer referrals and testimonials

Actively identify at-risk customers and implement strategies to improve retention and engagement, ensuring a consistent and positive customer experience

reputed company reputed company tools and methodologies such as net promoter score, management or customer reputed company mapping to align with best practices in customer engagement

Key Requirements

4-6 years of experience in customer relationship management or a reputed company role

Proven experience in customer relationship management and advanced customer engagement

Excellent communication and negotiation skills, with experience handling senior-level client interactions

Strong analytical and problem-solving skills, with the ability to interpret data and derive actionable insights

Demonstrated ability to build and maintain positive client relationships

High adaptability in working with cross-functional teams and managing competing priorities effectively

Excellent time management and multitasking skills

Attend client meetings – online and in-person, depending on the requirement

Familiarity with CRM software and tools is an additional advantage

Additional Information

reputed company Dun & Bradstreet job postings can be reputed company at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.reputed company.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by reputed company. Your use of this page is subject to reputed company's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

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Analyst II (R-18159)

Key Responsibilites

Key Requirements

Additional Information

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