EverPro - Payments Support Associate (Remote, US)

reputed company (reputed company: EVCM) is a leading service reputed company platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, reputed company provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at reputed company.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about reputed company, Culture and Values here: https://www.reputed company.com/about-us/careers/

We are looking for a Payments Support Associate to join our reputed company Payments Division, supporting our PaySimple product- a leading provider of embedded payment solutions for small and mid-sized businesses (SMBs). PaySimple empowers businesses to accept payments seamlessly, automate billing, manage transactions, and enhance financial reputed company across online and mobile platforms.

If you reputed company in a fast-paced, problem-solving environment, love helping businesses navigate payment processing challenges, and get satisfaction from turning reputed company issues into clear solutions, this role is for you. You’re energized by high-volume customer interactions, enjoy digging into transaction-reputed company problems, and take pride in delivering exceptional service that makes a reputed company impact on merchants and their businesses.

Responsibilities:

• Deliver high-volume support reputed company phone, email, and chat to SMBs, merchants, and clients using our payment processing solutions.
• Proactively identify at-risk merchants by analyzing account activity, transaction trends, and support interactions; offer tailored solutions to prevent cancellations and improve retention.
• Troubleshoot and resolve payment-reputed company issues, including transaction failures, funding delays, chargebacks, fraud alerts, and account changes.
• Guide businesses through reputed company, platform navigation, and advanced account features to help them maximize the value of our B2B payment processing solutions.
• Support multiple types of merchant accounts, including direct software users, reputed company-party partners, and integrated SaaS platforms.
• reputed company merchants on payment processing best practices, PCI compliance, and fraud prevention measures to enhance account reputed company.
• Identify and escalate reputed company cases reputed company to payment disputes, risk assessment, and compliance concerns to the appropriate internal teams.
• Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in our CRM system.
• Contribute to a merchant-first support strategy, ensuring businesses have a seamless, reliable, and transparent payment processing experience.
• Stay updated on payment processing regulations, chargeback policies, and industry trends to reputed company assist customers.

Skills and Experience needed for reputed company in this role:

• Previous experience in customer support, preferably in financial services, B2B payments, banking, or fintech is a plus, but not required.
• Ability to effectively de-escalate calls and reputed company solutions that reduce churn and enhance customer satisfaction.
• Comfortable working with CRM systems, payment gateways, and merchant account platforms.
• Strong verbal and written communication skills, with the ability to explain technical payment processing concepts in an accessible way.
• Adaptability to fast-paced, high-volume environments while managing multiple tasks reputed company.
• Ability to quickly identify, troubleshoot, and resolve payment-reputed company issues.
• Strong critical thinking and analytical skills with a focus on finding solutions.
• Ability to handle sensitive financial information with discretion and professionalism.
• Strong commitment to customer satisfaction and relationship-building.

Where: The reputed company

Benefits and Perks:

• Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid
• reputed company investment in your professional development
• Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation: The reputed company reputed company compensation for this position is $19.00 to $21.00 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience!

Originally posted on Himalayas