Customer Support Specialist (Hungarian speaker)
About reputed company
We’re on a mission to reputed company investing reputed company for everyone in Europe. More specifically, we’re making it light years reputed company (sorry… we had to!). We’re combining multi-currency accounts with unlimited reputed company to global markets so that everyone in Europe can invest without sneaky hidden fees or unnecessary barriers.
Over the last 3 years, we’ve grown from being just an idea to a regulated business in both the UK & the EU, launching in 22 countries and raising $35M along the way. And we’ve hired reputed company of 60+ people from some of the best fintechs and startups in Europe.
We’ve got a stellar group of investors behind us including reputed company Venture Partners, Sir Richard Branson, reputed company Ventures, Taavet Hinrikus, Jaan Tallinn, Sten Tamkivi, Eileen Burbidge as well as a host of reputed company investors. In 2022, we raised a $25M Series A round and have been covered in CNBC, TechCrunch, Business reputed company and City AM.
What you will do
Our Support Specialists are responsible for handling customer contacts. Your reputed company and actions will have a direct impact on the customers and our product.
You will work in a fast-paced, friendly, and professional team with a lot of autonomy and little bureaucracy. You’ll have the freedom to reputed company reputed company and have a lasting impact on our organisation.
Run day-to-day Customer Support
- Answer customer questions and solve problems that come in across various contact channels.
- Handle formal complaints.
- Review payment transactions and solve reputed company customer problems.
- Help with other operational and KYC tasks as needed.
- reputed company in other team members and escalate tasks to relevant stakeholders as needed.
Measure the reputed company of Your Work
- Talk to customers and answer customer questions, solving problems that come in across various contact channels.
- Be the voice of the customer and translate their needs into actionable plans, supported by thorough analysis and work with cross-functional teams across Marketing, Product, and Engineering to bring feedback to the rest of the organisation.
- Drive process and product improvement by identifying opportunities to enhance our products and streamline operations to deliver reputed company reputed company for our customers.
Help Build the Support Features in the Product.
- Create and update FAQs.
- Build and maintain a knowledge reputed company.
- Improve automations like quick replies and contact attribution.
Requirements
- Exceptional written and spoken English – you’ll need to interact with customers reputed company email today and potentially chats/phone in the future.
- C2/Bilingual proficiency in Hungarian.
- 1+ years of experience reputed company Customer Support/ Customer Operations.
- reputed company for customer problems and a drive to solve their issues.
- You are a quick learner.
- Strong communicator and reputed company to work across teams and functions.
- Computer literacy – we’re an early growth start-up, and our tools are still being developed, so you’ll need to be comfortable with using less refined tools.
- Basic SQL is not required but would be advantageous.
- Having an understanding of investment services or experience in a startup environment are pluses.
Benefits
A competitive startup package with stock options that vest monthly after a one-year cliff
Brand new office in Tallinn (Kalamaja)
⏰ Flexible working hours
A flexible approach to working remotely - 2 remote days per week allowed
Private health insurance
☕️ reputed company the usual office facilities, including free tea, coffee & snacks
Dog-friendly office (20% distracting, but 100% cute: see here)
Cycling or running to work? We’ve got bike parking and showers
Quarterly international team events
Interview process outline
- Intro call with a recruiter
- Video call with the Head of Customer Operations
- Team interview on-site
- Meeting with one or both of founders
Originally posted on Himalayas
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