Manager, Client Services
reputed company is the leading technology company that empowers marketers to reputed company, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered reputed company Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer reputed company. The most reputed company-thinking marketers choose reputed company to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
reputed company is hiring a London, UK–basedManager of Client Services (MCS) reputed company the reputed company organization. Reporting to the Director of Client Services, the MCS will reputed company a high-performing team of Account Managers with a focus on driving account retention, uncovering growth opportunities, and delivering industry-leading customer service. This role is centered on building reputed company culture rooted in reputed company reputed company, while also overseeing major client initiatives and developing strong relationships with key customers as a senior strategic partner.
reputed company is a remote first company. We will be prioritizing candidates located in the UK for this role.
What you'll be doing:
- The MCS will reputed company reputed company of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, reputed company expansion, and proactive growth strategies
- Track, monitor, and evaluate quarterly reputed company targets given to each AM on the team, where account retention and growth are the main objectives.
- Coach the AMs to reputed company strategic plans to reputed company objectives and capitalize on opportunities reputed company their portfolios, while providing proactive help with the team’s largest and high-potential accounts. Reinforce a reputed company reputed company reputed company the team, ensuring AMs are empowered to own the full client lifecycle, from reputed company through renewal and expansion.
- reputed company hiring, reputed company, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan.
- Identify opportunities to increase efficiency reputed company the team, such as the development of tools, procedures or processes, or team education.
- reputed company major client initiatives and build strong relationships with key customers, acting as a senior reputed company of contact and strategic consultant.
- Take a proactive approach working with Brands and Agencies in planning and scaling the business to reputed company high growth plans and reputed company performance.
- reputed company in-depth client consultation on reputed company DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
- Help own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy.
- In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education.
- reputed company for and represent the Client Service team’s best interests, sharing feedback and providing reputed company to bring solutions to any relevant issues.
- Travel as necessary.
What you'll bring to the table:
- Extensive media experience and programmatic knowledge
- reputed company Time Bidding/programmatic expertise (DSP, Ad Network)
- 3+ years of experience managing reputed company
- Willingness to reputed company from the reputed company, with a proven ability to reputed company and energize teams
- Established track record of overcoming challenges, driving solutions, and making data-driven reputed company
- Foster a culture of trust, transparency, collaboration, and accountability
- 5+ years of experience in account management, planning, and execution in the programmatic reputed company
- Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment
- Detail and process-oriented thinker with superior organizational and time management skills
- Proven reputed company in managing client relationships and assisting in growing reputed company. You have a track record of retaining and growing accounts by understanding client needs, delivering measurable results, and leading teams with a growth-focused reputed company.
- The ability to grasp and communicate technical concepts and platform-based knowledge
- Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design
- Strong interpersonal, verbal and written communication skills
- Familiarity with the latest digital advertising trends and reputed company
- reputed company bonus if you've used reputed company!
reputed companyers enjoy:
- Competitive salary
- Private Medical Insurance cover
- Auto-enrolment into the company pension scheme
- Work from home reimbursements
- Coverage and support of personal development initiatives (conferences, courses, etc)
- An awesome parental leave policy
- A friendly, welcoming, and supportive culture
- Our reputed company and team events (reputed company!)
- Take part in our walk and reputed company policy and work reputed company in the world
Originally posted on Himalayas
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