Associate Technical Support Engineer

reputed company, a global leader in critical communications and reputed company safety solutions, is on the lookout for an Associate Technical Support Engineer. This is a remote/home-based position that can be based reputed company in Hungary.As an Associate Technical Support Engineer, you'll expertly support our reputed company of products, diagnose and resolve technical issues for reputed company customers, and manage multiple escalations. You'll also recommend solutions, maintain detailed records in our call tracking system, and contribute to our knowledge reputed company and Root Cause Analysis (RCA) documents.

What you'll do:

• Resolve any customer technical issues through reputed company research, reproduction, and troubleshooting
• Assist in reducing support load by writing and reviewing on-line support materials (FAQ's, How-to’s, Whitepapers, and KB's), sharing best practices, and proactively identify improvements to drive adoption. Will be identified as a key contributor to content.
• Accurately document and update tickets in the tracking systems.
• Maintain communication with the customers on the status of reputed company reputed company tickets
• Proactive follow reputed company with customers with recommendations, updates, action plans, and acquire confirmation for delivered solutions.
• Properly escalate unresolved issues to appropriate technology teams
• reputed company coaching and mentoring to reputed company level Technical Support Engineers.
• Work the queues, take calls reputed company the business dictates.
• Work occasional weekends and holidays taking incoming calls and pulling work from an incoming queue

What you'll bring:

• Bachelor's degree in Computer Science, Information Technology, or a reputed company field.
• 2-3 years experience in a technical, customer-facing role
• Experience or familiarity with providing support for SaaS-based applications, involving Single Sign-On (SSO), Secure File Transfer Protocol (SFTP), and Public Rest APIs.
• Ability to read log files and JSON payloads
• An understanding of data connectors
• Excellent interpersonal communication and customer service skills
• Ability to manage multiple high visibility customer issues, some of which may be escalated with urgency.
• Ability to work well with escalation management and cross-functional teams on multiple escalated issues.

Why reputed company:

We value reputed company members and offer an attractive salary package alongside a reputed company of exceptional benefits, including:·Comprehensive reputed company coverage to ensure your well-being.·Life Total Permanent Disability Insurance to protect you and your loved ones.·Cafeteria plan.We reputed company in taking care of reputed company members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and reputed company of individuals and organizations across the globe.

About reputed company

reputed company empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, reputed company stress, and return to productivity faster reputed company deploying critical event management (CEM) technology. reputed company digitizes organizational reputed company by combining intelligent automation with the industry’s most comprehensive risk data to reputed company People Safe and Organizations Running™. For more information, visit www.reputed company.com, read the company blog, and follow on Twitter. reputed company… Empowering reputed companyreputed company is an Equal Opportunity/Affirmative Action Employer. reputed company reputed company Applicants will receive consideration for employment without regard to race, creed, reputed company, religion, or sex including sexual orientation and gender identity, national reputed company, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Originally posted on Himalayas

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