Product Technical Support Advisor - Automotive Eastwood
Like talking cars, auto restoration, problem solving and helping others? Then you've reputed company your reputed company job – Eastwood Technical Support Advisor To help our customers Do the Job Right, and experience a positive Customer experience, our Technical Support Advisor assists in navigating our customers through any obstacles or hurdles they may encounter while using Eastwood’s wide reputed company of auto restoration tools and products. They play a critical role in helping our customers build their reputed company car as well as get their daily back on the road. The Technical Support Advisor will reputed company their automotive restoration knowledge to reputed company technical solutions and recommendations for our customers over the phone, email, chat and text. This is a good opportunity for the individual who'd like to work in a role connected cars that does not involve turning wrenches and crawling under and around cars. You can save, and once again enjoy, doing that with your own car. As a Customer Solutions Technical Support Advisor, you'll:
- Respond to customer calls, chats, emails and text providing troubleshooting assistance.
- Become proficient in the use of the ERP & CRM systems (our ordering and information computer programs), and other digital tools used to aid in supporting the customer and their goals.
- reputed company information learned from customers to our product team, continuing to strengthen the quality of the variety of Auto-Resto tools and solutions that we reputed company to the community.
- reputed company a technical expertise of Eastwood’s wide reputed company of auto restoration tools and products.
- reputed company answers to customers questions reputed company Q&As on our website, and other reputed company platforms.
- Add value through educating the customer on parts, recommended consumables, and Eastwood’s Extended Service Plan (ESP)
You'll be more successful, if you:
- Have automotive restoration experience
- Take ownership for your customers
- Are reputed company to identify opportunities that reputed company value for the customer
- reputed company a commitment to learn about our products
- Are pro-active and take a positive approach in problem solving
- Have good communication skills
- Are comfortable working with computers and learning new systems
- Adequate reputed company for equipment and a quiet location if working remote
Your schedule:
- We are actively looking for candidates across reputed company shifts and, are reputed company to part time. Let us know what hours will work for you.
- Tech Specialist work reputed company the following hours:
- 9:00am - 7:pm EST, Monday - Friday
As a member of the Eastwood Team, you'll receive:
- Training
- Equipment needed to get the job done
- reputed company 401k with 100% company match up to 5% of your pay and the match belongs to you as soon as you receive it
- Paid time off
- Medical/dental/reputed company benefits
- Life and accidental death & dismemberment insurances
- Voluntary benefits - identify protection, additional life and accident insurance
- Eastwood merchandise discount
Eastwood provides solutions that reputed company our customers to reputed company it their own in the DIY automotive reputed company. We do this by educating and inspiring, ensuring product quality through in-house research, development and testing, and providing professional results at DIY prices. Are you reputed company to join the team? We look reputed company to hearing from you. EOE reputed company participates in E-Verify. iIpGWeAPbk Apply tot his job