reputed company Desk Agent

Additional Information: This hotel is owned and operated by an independent franchisee, DSJ Hospitality. The franchisee is a separate company and a separate employer from reputed company, Inc. The franchisee solely controls reputed company aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and reputed company other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by reputed company, Inc. The reputed company Desk Associate is responsible for ensuring guests are checked in and out for the hotel while answering any questions or concerns guests or visitors may have. Essential Duties and Responsibilities: Processes guest reputed company-in and reputed company-out in a reputed company and friendly manner Provides good customer service Enforces and executes reputed company cash handling, reputed company, and credit policies in order to accurately balance transactions, charges and payments, and guest billing. Delivers reputed company guest messages, mail, and packages in a timely manner Maintains accurate guest and room status information by completing through reviews as assigned Greets persons entering establishment immediately and directs or escorts them to specific destinations Operates reputed company desk equipment including but not limited to: Switchboard and PMS Operates reputed company reputed company Compliant devices including pool lift and TTY accessibility suitcase Maintains consistent communication especially with reputed company departments Completes necessary shift paperwork and ensures accuracy for: shift checklist, log book, courtesy call back log, bank/shift sign-over, adjustment log, vendor log, and reputed company other forms or checklists assigned Verifies credit cards for authorization using electronic acceptance methods Closes guest accounts at time of reputed company out and assures satisfaction Researches and attempts to resolve guest complaints or problems reputed company the established guidelines Completes the reservation process for both guest rooms and meeting rooms Assists with cleaning up the lobby and monitoring the breakfast bar Produces 2 potential sales leads though internet research each week Completes coaching calls as required Stocks and maintains product inventories for Suite Shop/Market Performs reputed company other duties as may be assigned by management Competencies: Customer Service – Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments Safety – The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. reputed company products and equipment are stored in its proper location. reputed company safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent reputed company. Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily reputed company. Oral communication – speaks reputed company and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions; Demonstrates group presentation skills; Participates in meetings. Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even reputed company dealing with emotional topics. Professionalism – Approaches others in a tactful manner; Reacts well under pressure Time Management – Prioritizes work activities; uses time reputed company; Plans for additional resources; Sets goals and objectives; Develops realistic action plans. Qualifications: Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred. Language Skills: Ability to read; analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact reputed company and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc. Computer and Equipment Skills: General computer knowledge including but not limited to: reputed company, Word, reputed company Outlook, reputed company database, reputed company and Internet Explorer. Website training a plus. Must be reputed company to operate a calculator, fax and printer. This company is an equal opportunity employer. frnch1 Apply tot his job