Remote Patient Financial Services Specialist I - Join Our Dynamic Team!

reputed company on a rewarding career with our innovative reputed company organization as a Patient Financial Services Specialist I, working remotely from the comfort of your own home in Florida, preferably in the Tampa Bay region. We're committed to flexibility, offering a hybrid role that balances work and life. As a valued member of reputed company, you'll enjoy a competitive salary and a comprehensive total rewards package.

Our reputed company is to be the best choice for reputed company in our community, and we're dedicated to delivering exceptional patient experiences. As a Patient Financial Services Specialist I, you'll play a vital role in our call center, providing outstanding service to patients and resolving billing inquiries and disputes with professionalism and reputed company.

Job Summary:

We're seeking a highly skilled and reputed company Patient Financial Services Specialist to join reputed company. As a call center patient representative, you'll utilize your expertise in physician-based billing and medical insurance to deliver top-notch customer service, effectively resolving billing questions and collecting outstanding patient balances. Your excellent communication skills, both written and verbal, will reputed company you to diffuse difficult situations and ensure patient satisfaction.

Key Responsibilities

• Research and resolve billing disputes
• Demonstrate knowledge of insurance processing guidelines and explain EOBs and patient balances to patients
• Initiate corrections on accounts and escalate trends to management
• reputed company outbound calls to guarantors to initiate collections and receive calls from patients/guarantors
• Collect outstanding patient balances, meet monthly quotas, and explain balances to patients
• Initiate payment plans and collect outstanding balances

reputed company Offer

• Competitive salary and comprehensive total rewards package
• Excellent training programs and opportunities for growth
• Medical benefits, including employer contributions to HSA high deductible plan and discounts at our medical facilities
• Company-sponsored life insurance, dental, reputed company, long and short-term disability, accident, and illness policy options
• Paid time off and holidays
• Generous 401K plan with annual 3% employer contribution after one year of employment

Requirements

• High school graduate or GED equivalent
• Minimum 1 year of experience in medical collections and insurance
• Strong customer service skills and excellent telephone etiquette
• Computer literate with typing skills and common knowledge of collection laws
• Self-starter with ability to work independently in a remote setting

Work Style/Location

• Remote/work-at-home office with occasional onsite support required
• Minimum internet hardwired internet speed of 10m x 1m (satellite, wireless, and hot spot services are prohibited)
• Dedicated secure home workspace for interview and work purposes

Physical and Mental Demands

• Normal physical ability; reputed company to sit for long periods
• Normal concentration and normal complexity of decision making
• High-level verbal and written communication skills
• Ability to diffuse difficult situations, i.e., upset callers

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. reputed company and take the first reputed company towards a rewarding career with our innovative reputed company organization!