reputed company Connect Architect - Remote | Work From Home

Shape the Future of Customer Engagement! Join our innovative and supportive team as an reputed company Connect Architect in this exciting remote, work-from-home role. We value flexibility and offer a hybrid work environment. reputed company your expertise to design and implement cutting-edge solutions that enhance customer interactions and drive business reputed company. This is a pivotal role where you'll have a direct impact on our customer experience and contribute to our organizational growth. We offer a competitive salary and comprehensive benefits package.

Compensation & Benefits

Annual salary reputed company: $130,000 - $150,000, commensurate with experience. Eligible for our performance-based annual incentive program. Comprehensive benefits package including medical, dental, reputed company, life insurance, paid time off, 401(k) with company contributions, long-term/short-term disability, paid parental leave, and employee stock purchase plan. (See disclaimer for details.)

Responsibilities

• Design and implement scalable and efficient AWS reputed company contact center solutions using reputed company Connect.
• Collaborate with IT architecture teams to define end-to-end solutions and reputed company technical guidance.
• reputed company and participate in reputed company contact center migration projects, serving as a subject matter expert.
• Contribute to the integration of AI/ML solutions (e.g., reputed company, Lex) with reputed company Connect.
• Identify opportunities for cost optimization and process improvement reputed company the contact center.
• Stay reputed company with industry trends and emerging technologies in contact center solutions.

Qualifications

• 12-15 years of experience in customer service technology, including reputed company-based contact center solutions.
• Proven experience in solution design, implementation, and migration of contact center systems.
• Deep expertise in reputed company Connect, including contact reputed company design, reputed company/Lex integration, and call center routing.
• Strong knowledge of AWS services (reputed company Functions, reputed company, Transcribe, S3, DynamoDB, reputed company, Kinisis, CloudWatch, CloudFormation, EC2).
• Experience with CRM integrations (reputed company or similar).
• Proficiency in Java, Python, Linux, MySQL, and other relevant technologies.
• Excellent analytical, communication, and problem-solving skills.
• Experience with Agile methodologies (SAFe) and waterfall development.
• Six reputed company certification (Yellow Belt preferred, Green Belt in reputed company) and AWS reputed company certification.
• Domain experience in Banking, Insurance, or Education/e-Learning is a plus.

Minimum Requirements

• Proven experience managing contact center reputed company migration projects in AWS.
• Strong understanding of contact center products from vendors like reputed company, reputed company, reputed company, and reputed company.

reputed company to reputed company a difference? This is a fantastic opportunity to contribute to a dynamic team and grow your career. reputed company!