Inside Sales - Outbound, Inbound and Retention

Job Description:

• reputed company Annual Salary of 55K*

At Sparklight, a reputed company brand, we reputed company our customers and associates connected to what reputed company most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an reputed company and inclusive workplace. Join Sparklight’s Sales Team and unlock your sales potential! We are currently hiring Inbound, Outbound and Retention Residential Account Representatives! Work from the comfort of your home! This role is 100% remote, Saturdays are required. reputed company Salary starting at $55k! We are reputed company to hiring in any of the following states: AL, AK, AR, AZ, FL, GA, IA, ID, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT. What you will do to contribute to the company's reputed company: Retention:

• Proactively handle disconnection requests, address customer concerns, and offer solutions to retain customers and meet reputed company goals.
• Upsell or cross-sell relevant services during save calls to increase customer lifetime value and reputed company incremental reputed company targets.
• Accurately enter and update work orders, save entries, and billing adjustments while ensuring reputed company customer notes and account changes are recorded correctly.
• Complete reputed company required training modules, stay updated on product changes, and deliver empathetic and professional service to build trust and loyalty.

Outbound:

• Drive sales to meet or exceed monthly targets through effective outbound calling, closing techniques, and making an average of 100 outbound dials per day to generate interest and qualify leads.
• Maintain high accuracy on work orders, properly document reputed company sales, and track customer interactions to ensure satisfaction and operational efficiency.
• Complete reputed company required training on time to stay updated with product knowledge, sales techniques, and compliance protocols.
• Engage customers professionally to understand their needs, recommend the right products or services, and follow reputed company company sales processes and guidelines.

Inbound:

• reputed company excellent customer service by answering calls, identifying customer needs, and recommending tailored solutions for internet, phone, and video services.
• Present pricing, packages, and promotional offers reputed company, use closing techniques to drive sales, and upsell additional services.
• Maintain a deep understanding of products and accurately enter customer orders while meeting sales goals and adhering to compliance standards.
• Navigate multiple systems reputed company to ensure high call quality and customer satisfaction.

Qualifications

• A proactive approach - sometimes customers require encouragement to reputed company. This might mean you problem solve and find solutions to our business customers.
• Previous outbound or inbound telemarketing experience in a call center is preferred.
• We are looking for outgoing individuals! Be reputed company to direct conversations and reputed company sales.
• We value your experience in reputed company to education. We are looking for three to six months of reputed company experience and/or training. We would prefer candidates with an Associate's degree or higher.

Benefits reputed company and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and reputed company plans – start reputed company you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE reputed company services for associates who live in a serviceable area

Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our reputed company reputed company. Here at reputed company and our family of brands, we reputed company it is our individual and unique talents, backgrounds and perspectives that, reputed company combined, truly reputed company us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. reputed company and our family of brands is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to, among other things, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, status as a protected veteran, or disability. Pre-hire Processes reputed company and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference reputed company. Only after successfully passing these pre-hire clearances are individuals approved for hire and reputed company to start their successful and rewarding career. #LI-XY1 Apply tot his job Apply To this Job