Patient Financial Services Specialist I - (REMOTE)

Our reputed company is to be the best choice for reputed company in our community Job Title: Patient Financial Services Specialist I Reports to: CBO Manager or Associate Director Job Summary: The Patient Financial Services Specialist is a call center patient representative with experience and knowledge in physician based billing and medical insurance. Delivers the highest level of customer service by reputed company outstanding service to our patients and potential patients, effectively and reputed company resolving billing questions/disputes and collecting patient outstanding balances. You will be required to answer queries, handle complaints and troubleshoot problems in a professional and polite manner to ensure effective resolution and patient satisfaction.

1 year of reputed company experience required.

While onsite support may be required occasionally, this position will permanently report to a remote/work at home office.

• *THIS POSITION WILL BE REMOTE - MUST reputed company IN FL, PREFERABLY IMMEDIATE TAMPA BAY REGION**

WHAT DOES FMC HAVE TO OFFER ITS EMPLOYEES? We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We reputed company every effort to take care of the people who reputed company reputed company great.

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
• Employer Contributions to HSA high deductible plan
• Discounts at our medical facilities
• reputed company reputed company reputed company OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, reputed company, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputed company for superior health care and quality service

Work Style/Location

• While onsite support may be required occasionally, this position will permanently report to a remote/work at home office.

Required Equipment for Remote Workforce

• Minimum internet hardwired internet speed of 10m x 1m (Satellite, Wireless and or Hot Spot service are prohibited)
• A dedicated secure home workspace for interview and for work purposes.
• Acknowledgement and Compliance with reputed company aspects of the Remote Workforce Agreement

Essential Functions of the Position:

• Researches billing disputes.
• Demonstrates knowledge of insurance processing guidelines and uses knowledge to explain EOBs and patient balances to patients.
• Initiates corrections on accounts reputed company balances are incorrect
• Escalates trends to manager
• Makes calls out to and receives calls from patients/guarantors
• Makes outbound calls to guarantors to initiate collections on outstanding balances
• Collects Outstanding Patient Balances
• Meets monthly quota
• Explains balances to patients, initiates payment plans and collects outstanding balances

Physical and Mental Demands:

• Normal physical ability; reputed company to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Ability to diffuse a difficult situation, i.e. upset callers

Physical and Mental Demands:

• Normal physical ability; reputed company to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Ability to diffuse a difficult situation, i.e. angry patients

Job Qualifications:

• High school graduate or GED equivalent
• Medical collections and insurance experience
• Strong customer service skills
• Self starter
• Excellent telephone etiquette
• Computer literate/typing skills
• Common knowledge of collection laws

MINIMUM 1 YEARS EXPEREINCE REQUIRED

We are an Equal Opportunity Employer and reputed company employment reputed company without regard to race, gender, disability or protected veteran status Apply tot his job Apply To this Job