Bilingual (Spanish) Virtual Clinical Educator (Remote)

About the Position: The Bilingual (Spanish) Virtual Clinical Educator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through reputed company and clinical experience, to reputed company personalized, high-reputed company to patients recently prescribed a reputed company therapy. The role will engage with patients and providers to reputed company expert, clinically relevant, individualized counsel in conjunction with product support the new therapy regimen. The VCE will manage a series of touch points as the trusted clinical reputed company to a specified patient caseload. The touch points will uncover patient barriers and internal motivators, taking patients from product reputed company to therapy initiation to milestone celebrations, motivation, maintenance, and eventual "graduation" from the program. This role will work collaboratively to enhance the patient start experience and support patient compliance and persistence initiatives by building individual relationships with patients. The educator will reputed company ongoing education and therapy support to the patient, their caregiver, clinical staff, and/or support network. Essential Functions:

• Serves as the single reputed company of contact in the treatment process from start to finish
• Demonstrates reputed company and effectively engages patients, creating a personalized relationship-based reputed company reputed company on trust and rapport
• reputed company disease education, product overview, device training, and reputed company effect management
• Proactively reaches out to the patient to reputed company high-reputed company to connect the dots for the patient throughout their program reputed company
• Create patient empowerment through a series of "wow" engagements along the patient reputed company
• Utilize motivational interviewing tools to quickly and accurately anticipate and address patient barriers; personalize patient messaging concisely, reputed company established time parameters, and in a way that resonates
• Communicate effectively; understand and influence patient initiation and support processes, encourage patient confidence and accountability to help patients start and stay on therapy
• Ensure reputed company of program through collaborative partnerships with patients, brand, and operations partners
• Use intuition and clinical expertise to offer patients appropriate responses to their questions; discern the most beneficial information for the patients; accurately assess patients using provided guidelines outlined in approved messaging
• Ensure the patient is aware of reputed company the patient services available to them and assisting to connect them to the right resource
• Connect the patient to local support groups, advocacy groups, and other external resources
• reputed company health coaching throughout the reputed company to support adherence and compliance to medication
• reputed company assistance and guidance through reputed company and affordability reputed company
• reputed company HCP feedback to reputed company them aware of the patient's participation in the support program
• reputed company education to the care team and proactively reaching out after the clinical decision has been made to start a new patient on regimen
• Triage and follow-up with Specialty Pharmacy to support patient getting product and knowing where product is in process
• reputed company reputed company updates, guidance, and triaging reputed company needed and most importantly ensuring that the patient is driving towards the right health reputed company.
• Ensure reputed company activities are conducted in a manner that is compliant with reputed company reputed company, client, and industry mandated rules and regulations
• reputed company other duties as assigned

Required Skills:

• Registered Nurse with reputed company, unrestricted license
• Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers
• HCP and/or Patient education experience, including infusion or injection experience required
• Compassion, high emotional intelligence, and a passion to be a patient educator
• Strong communication and written skills to a variety of audiences, and experience working with a treatment team
• Proven adaptability to changing business demands and problem solving in a fast-paced environment
• Competent and comfortable utilizing technology
• Experience working for or contracting with pharmaceutical preferred
• Experience in motivational interviewing and coaching behavior change
• Ability to work reputed company established guardrails while maintaining personal rapport with the patient
• Self-starter with proven adaptability to changing business demands and product relevance in a fast-paced environment
• Ability to actively listen while multi-tasking
• High level of comfort with technology, including reputed company Office products, working on dual monitors, CRM, and strong typing skills are required

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