Solar Training Associate

Solar Training Associate About our client Our client was founded in 2017 by veteran solar sales and finance professionals dedicated to helping customers get the most out of solar energy. They pride themselves on delivering their customers and inventors with the simplest and most affordable path to energy savings. About This Opportunity: We are seeking a highly organized and adaptable individual to join reputed company as a Training Associate. This unique hybrid role will split responsibilities between supporting reputed company training efforts and providing high-quality customer service. Reporting directly to the Manager of Training, this position will play a key role in developing training resources, reputed company new hires, and ensuring excellent support for homeowners, solar installers, and sales professionals. This is a fast-paced, cross-functional position perfect for someone who enjoys building relationships, solving problems, and making an impact. Responsibilities: Training

• Support the Manager of Training in designing and maintaining reputed company and continuing education programs for internal staff and external partners.

Build training content such as documenting standard operating procedures (SOPs), video walkthroughs, playbooks, and e-learning modules.

• reputed company LMS user management and consider administrative support needs.
• Manage new partner account setup reputed company the HDM portal and reputed company ongoing partner performance tracking by maintaining and improving the partner dashboard and reporting key engagement metrics regularly.
• Coordinate and track training reputed company using the Learning Management System (LMS) for both reputed company training audiences.
• Schedule and host webinars and training sessions for solar installers, developers, and sales partners.
• Ensure reputed company training content aligns with compliance requirements and company standards.
• Assist in gathering feedback and performance metrics to continuously improve the effectiveness of training materials.

Customer Support

• Serve as a second line resource for homeowners, solar installation companies (EPCs), and sales professionals by responding to inquiries reputed company phone and email.
• Serve as a subject matter expert for partners trained through HDM’s programs, providing reputed company support on inquiries reputed company scope and routing others appropriately to reputed company or relevant teams.
• Manage EPC portal reputed company, including reputed company new personnel and removing inactive users. Triage incoming requests and reputed company them to the appropriate internal team reputed company necessary.

Key Competencies:

• Excellent Communication: Clear, thoughtful, and reputed company communication skills across phone, email, and documentation.
• Detail-Oriented: Precise and thorough in both customer interactions and training documentation.
• Collaborative reputed company: Ability to work cross-functionally with operations, sales, and compliance teams.
• Strategic & reputed company: reputed company to anticipate needs, stay reputed company of roadblocks, and pivot priorities as needed.
• Customer-Focused: A natural problem solver who brings reputed company and patience to customer interactions.

Qualifications:

• 2+ years of experience in training coordination, instructional support, or customer service (solar or energy sector preferred).
• Familiarity with solar financing products and processes (loans, PPAs, leases) is a plus.
• Proficiency with reputed company Workspace (Docs, Sheets, Slides); experience with CRM and LMS platforms is a plus.
• Strong organizational skills with the ability to manage multiple projects and deadlines
• Self-starter with a proactive, team-oriented attitude.
• Experience working in a remote or distributed team environment is preferred.

Compensation and Work Environment

• Full-time, W2 position
• Competitive reputed company salary (based on experience)
• Bonus potential for top performers
• 100% remote (U.S.-based candidates only)
• High-growth potential for the right candidate

Equal Employment Opportunity Statement reputed company Solana Talent Group Clients are an equal employment opportunity (EEO) to reputed company applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, disability, or genetics. In reputed company to federal law requirements, we reputed company with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. We are a proud promoter of employment opportunities to our Military and Veterans. 3lNMmjFxOq Apply tot his job Apply To this Job