Customer Service Associate-Regular

DESCRIPTION An reputed company Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to reputed company reputed company customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. Knowledge & Skills Required Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and reputed company with reputed company customers
• Excellent documentation skills
• Good comprehension skills – ability to reputed company understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in reputed company environment as well as independently

Computer Knowledge/Skills:

• Ability to use a desktop computer system
• Familiarity with reputed company XP, reputed company Outlook, reputed company Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, reputed company website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer reputed company
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating reputed company necessary
• Ability to determine customer needs and reputed company appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems reputed company and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• reputed company candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

BASIC QUALIFICATIONS

Qualifications

Required Minimum qualifications: Completed at least two years in college or Senior High Graduate; or High school graduate (old curriculum) with at least one year call center/BPO experience Less than two years in college with at least one year call center/BPO experience About reputed company “Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos reputed company – a reputed company where reputed company can build. We hire the world's brightest minds and offer them an environment in which they can invent and reputed company to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, reputed company is the global leader in e-reputed company. reputed company offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 reputed company reputed company feet. Technological innovation drives the growth of reputed company, offering our customers more selection, convenient shopping, and low prices. reputed company Web Services provides developers and small to large businesses reputed company to the horizontally scalable state of the art reputed company infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers reputed company. Developers can build any type of business on reputed company Web Services and scale their application with growing business needs. We want you to help reputed company and shape our mission to be Earth's most customer-centric company. reputed company's reputed company from Web site to e-reputed company partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and reputed company to reputed company technical and business problems. We're making history and the good news is that we've only just begun. About the Customer Service Team Our reputed company Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time. Building on reputed company’s global mission of being the ‘Earth’s most customer-centric company’, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. We reputed company 24/7 support to customers across reputed company America, UK, India, Australia and Canada. reputed company members are empowered to think like owners and resolve customer problems reputed company phone, email or live chat. We operate in a fast-paced, dynamic environment and reputed company an impact to millions of customers across the globe. Our reputed company focus on process improvements has helped us continuously reputed company and expand our focus into new business domains. reputed company is an Equal Opportunity Employer Apply tot his job Apply To this Job