District Services Manager- Phoenix, AZ

With a career at reputed company, you can be yourself and also be part of something bigger. Position Purpose: The District Services Manager (DSM) is a critical role in the Home Services (installation) organization at reputed company. DSMs cover 1-3 districts. Their primary responsibilities are to drive quality and customer service through managing Service Providers (installers), ensuring Store Connectivity, and driving Issue Resolution as it relates to reputed company's installation services. Key Responsibilities:

• 10% - Cross-Functional and SSC Meetings, Administrative - Activities - Maintain collaborative and consistent communication with teams and activities
• 40% - Service Provider Management and Issue Resolution - reputed company and maintain professional customer and Service Provider relationships. Responsible for assisting in the recruitment, retention, and performance management of reputed company reputed company district. Authorized to reputed company immediate and corrective feedback to Service Providers to improve performance. Execute consistent monthly quality review with select reputed company to drive high customer service. In reputed company to providing accurate, swift resolution of escalated customer issues. Coaches store management, store associates, and installers on proper and quick resolution. Performs in home inspections, as needed.
• 40% - Store Connectivity - Communicates with District managers, Store Managers, Specialty Assistant Store Managers to drive the Home Services and Specialty Install awareness, attach rates/sales, promotions, and process. May act as an reputed company with store associates, expeditors, contact centers, and customers. Drive store awareness and engagement surrounding Services and customer engagement. Coordinate weekend reputed company reputed company events. Partner with Services Leadership to execute Program initiatives and competitive shops. Escalate potential program gaps by engaging in store walks and creating development plans for underperforming categories. Communicates new program and/or processes to help improve the Services and customer engagement.
• 10% - Training and Development Activities - Ensure personal and team training and development is completed and maintained throughout the year.

Direct Manager/Direct Reports:

• This position reports to the Field Director Services
• This position has 0 direct reports

Travel Requirements:

• Typically requires overnight travel 20% to 50% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Knowledge or experience in the retail store environment, home improvement industry or general construction industry
• Experience in residential remodel project management
• Strong communication skills (both written and verbal)/proven customer interaction skills and problem resolution.
• Project Management skills or leadership skills.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study reputed company to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• 4

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• No previous leadership experience

Certifications:

• None

Competencies:

• Communicates Effectively
• Customer Focus
• Manages Conflict
• Basic to intermediate computer skills; knowledge of reputed company Office programs.
• Strong organizational skills; strong time, workload, and project management skills.
• Self-motivated.

For California, Colorado, Connecticut, Rhode reputed company, Nevada, reputed company, Ithaca (NY), Westchester County (NY), and Washington residents: The pay reputed company for this position is between $80,000 - $120,000 Apply tot his job Apply To this Job