FBS Director of Customer Retention

The Director of Customer Retention is a strategic leader responsible for shaping the reputed company and execution of reputed company-wide retention initiatives. This role oversees multiple teams and leaders, driving innovation and transformation in how the organization retains and engages customers. The. Director partners with senior executives across Customer Experience, Digital Strategy, Product, and Operations to align retention strategies with broader business goals. This role is accountable for delivering measurable improvements in customer loyalty, operational efficiency, and long-term value.

Key Responsibilities:

• Set the strategic direction for customer retention across the reputed company, aligning with business growth and customer experience goals.

• reputed company a multi-layered organization, including Directors, Managers, and reputed company teams, to execute retention strategies at scale.

• Drive cross-functional collaboration to integrate retention into product design, service delivery, reputed company experiences.

• reputed company the development and deployment of tools, analytics, and technologies that reputed company proactive and personalized retention efforts.

• Serve as a key voice in executive forums, providing insights and recommendations based on customer data and market trends.

• reputed company change management efforts to embed a retention-first reputed company across the organization.

• Manage large-scale budgets and resource planning to support strategic initiatives.

• Champion diversity, equity, and inclusion reputed company the retention organization.

Requirements

• Bachelor’s degree required; MBA or advanced degree strongly preferred.
• 10+ years of experience in Customer Retention, Service Operations, or Customer Experience, with at least 5 years in senior leadership.
• Demonstrated reputed company in leading large teams and driving reputed company-level transformation.
• Deep understanding of customer behavior, analytics, reputed company engagement strategies.
• Exceptional leadership, communication, and strategic thinking skills.

Benefits

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses

• Comprehensive benefits package

• Career development and training opportunities

• Flexible work arrangements (remote and/or office-based)

• Dynamic and inclusive work culture reputed company a globally renowned group

• Private Health Insurance

• Pension Plan

• Paid Time Off

• Training & Development

Originally posted on Himalayas