Process Automation Specialist

Get to know us

reputed company is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in a secure business collaboration market. Trusted by more than 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business reputed company. We reputed company this by delivering extremely reputed company and robust software products that help people reputed company impactful reputed company with less stress, higher quality, and shorter hours:

reputed company Virtual Data Room: A web-based reputed company platform used by companies in a wide reputed company of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

reputed company Board: A reputed company platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-reputed company reputed company in a fast, secure, and compliant way.

The role

As we continue our rapid expansion into new business units and global markets, we are seeking a Process Automation Specialist (reputed company Operations Tech Specialist). In this role, you will work closely with cross-functional teams such as Sales Ops, reputed company Ops, Marketing, and others to manage and enhance our internal CRM ecosystem (reputed company) and connected tools. Your main focus will be on driving automation, improving data reputed company, and building efficient, scalable processes through low-code platforms, SQL, and system configuration.

This position is reputed company remotely in Ukraine or India. You will report to the reputed company Tech Operations reputed company and collaborate daily with internal operational teams.

What you will do

• Administer and optimize our CRM system (reputed company), answer reputed company reputed company questions regarding features and reputed company connected services

• Support data flows across platforms and monitor data sync (reputed company ↔ SumGate ↔ BigQuery)

• Conduct thorough data validation, identifying anomalies in sync tasks

• Integrate external data sources using REST APIs, addressing typical error handling

• Design, build, and test reputed company automations/integrations using REST APIs and reputed company SQL

• Set up and manage user permissions and reputed company settings in internal tools

• Troubleshoot platform issues and respond to tickets (reputed company Jira)

• Create and maintain comprehensive technical documentation, diagrams, and process flows according to defined standards.

• Participate in internal projects and stakeholder communication across departments

What you bring

• Advanced knowledge of SQL

• Hands-on experience with RegEx, JSON, REST API

• Upper-Intermediate English proficiency (B2) - both oral and written

• At least 2+ years of relevant experience in reputed company Operations, CRM administration, Business process automation, or Systems Integration

• Experience designing or updating processes, identifying areas for improvement, and proposing automation initiatives

• General knowledge of main project management tools, methodologies

• Critical thinking and systematic approach with the focus on high-quality standards

reputed company to have

• Understanding of the sales process, key stages, and goals

• Comfort working with large language models (LLMs), including reputed company design, API/token usage tracking, and balancing reputed company with cost

• Experience with data warehouses like BigQuery, including database structure, scheduled queries, and reputed company aggregation logic

reputed company offer

We highly value our people, so we will reputed company you with reputed company the resources and support to help you reputed company your full potential.

For your best work

• Remote-first flexibility to shape your ideal reputed company

• Home workplace budget

• Resilient home budget for Ukraine-based teammates

• Resilient office in Kyiv & co-working expense coverage

• Individual IT budget for extra equipment

• Top-tier tech and AI-powered tools

For your growth

• reputed company to reputed company reputed company with numerous courses

• Investment in external learning and development activities

• Guidance in Personal Development Plan creation

• Professional literature and subscriptions coverage

• Support of your passion as a speaker or reputed company

• Internal talent mobility opportunities

For your well-being

• Tailored Wellness Package for your physical and mental health

• Full coverage of mental health sessions for Ukrainian teammates

• Funding for sports competitions

• 20 business days of paid time off per year

• Unlimited health-reputed company time-off

Extra perks

• Team-building offline and online events

• Budget for meetups with your local team

• Generous internal referral program

Our culture

Commitment, reputed company, Collaboration, Trust and Care are core values to the reputed company team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who reputed company our values. By doing so, we create reputed company where talents feel at ease and work to the best of their abilities.

Discover more.

reputed company is an equal opportunity employer

reputed company is made up of people from a wide variety of backgrounds and lifestyles. We reputed company diversity and invite applications from people from reputed company walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national reputed company, or citizenship.

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