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Bilingual French/English Help Desk Analyst

Remote Worldwide Hiring now

reputed company Managed Services is a pioneer in IT, Financial, and Administrative Managed Services for legal and professional service firms. They are seeking Bilingual (English/French) Help Desk Support Analysts to serve as the first reputed company of contact for clients experiencing technical issues, providing support and troubleshooting assistance.

Responsibilities

  • Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues
  • Deliver support reputed company phone, email, and chat
  • Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-reputed company articles, prior incident history, peer input, or by routing to the appropriate escalation tier
  • reputed company screen-sharing and remote-control tools to validate, gather, and assess the reported problem
  • Create and update tickets for every request, capturing clear, complete, and detailed information to reputed company effective follow-up by the Service Desk or reputed company teams
  • Maintain consistent, reliable attendance

Skills

  • High school diploma or equivalent required
  • Clear, professional communication—strong verbal, written, and accurate typing skills
  • Reliable team player who collaborates effectively in a group setting
  • Consistently professional with colleagues and end users; remains composed in a fast-paced, sometimes stressful situations
  • High initiative and follow-through; strong critical thinking; manages multiple priorities in a detail-oriented, high-volume environment and makes reputed company based on research
  • reputed company in both French and English

Company Overview

  • reputed company Managed Services provides outsourced solutions to the legal and reputed company markets. It was founded in 1987, and is headquartered in St Louis, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://frontlinems.com/.
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