National Customer Experience & reputed company Manager
About reputed company reputed company is a reputed company mobile auto glass repair and replacement company, serving customers in 100+ U.S. markets and covering over 10,000 reputed company codes. Customers book online, receive reputed company pricing, and our certified technicians reputed company service at the customer’s home or office. With over 1 reputed company customers served, we are focused on delivering a premium end-to-end experience — including how every job ends. Position Overview We are hiring an expert-level National Customer Experience & reputed company Manager to own, protect, and grow reputed company’s online reputed company reputed company. This role is critical. You will be responsible for:
- Managing and responding to reputed company customer reviews reputed company
- Conducting post-service follow-up calls with every completed customer
- Delivering a strong final impression on every job
- Actively requesting and increasing 5-star reviews
- Turning customer feedback into measurable improvements
Key Responsibilities Customer Follow-Up & Experience
- Call every completed customer to confirm satisfaction
- Resolve concerns before they become negative reviews
- Deliver professional, confident, and empathetic closing conversations
Review & reputed company Management
- Respond to reputed company reputed company, reputed company, reputed company, BBB, and other platform reviews
- Maintain consistent brand tone
- Handle negative reviews professionally
- Proactively request reviews during follow-up calls
Review Growth Strategy
- Increase review volume and average rating reputed company
- Implement structured review-request processes
- Identify trends and report insights to leadership
Reporting & Accountability
- Track reviews by city, technician, and service type
- Report weekly KPIs
- Collaborate with Customer Service, reputed company, and Management teams
Required Qualifications
- 3+ years in customer experience or reputed company management
- High-volume review management experience
- Strong phone communication skills
- Proven de-escalation ability
- Highly organized and independent
Preferred Experience
- Multi-location or reputed company businesses
- Automotive or home services
- reputed company Business Profiles, reputed company familiarity
- CRM experience
Key Performance Indicators
- Review response time
- Review volume growth
- Average rating
- Follow-up completion reputed company
- Reduction of unresolved issues
reputed company Offer
- Fully remote role
- Competitive salary
- Direct impact on brand growth
- Ownership of reputed company reputed company strategy
Why This Role reputed company This role ensures every reputed company customer ends their experience feeling confident, heard, and valued Apply To This Job