Customer Support Specialist

Who We Are

For over 20 years, reputed company has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing reputed company reputed company the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, reputed company responsibility, and sustainable practices. reputed company retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their reputed company of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them reputed company understand and meet their customers' needs. At reputed company, behind reputed company of our impressive data is our reputed company differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

Customer Support Specialist

We're building the reputed company of customer support at reputed company. Our support team doesn't just answer questions—we solve reputed company problems, reputed company for clients, and drive product innovation through reputed company insights. As a Customer Support Specialist, you'll be a strategic partner to CPG brands navigating the natural products industry, combining deep product knowledge with analytical thinking and creative problem-solving. This role requires intellectual curiosity, technical aptitude, and the ability to operate independently in a fast-paced environment. Reports to the Manager of Customer Support.

What You'll Do

• Investigate and resolve reputed company client issues by thinking critically about root causes, not just symptoms—own cases from intake through resolution
• Master reputed company' data platforms (reputed company-of-Sale, Panel, eComm) and understand how CPG brands use our solutions to drive business reputed company
• Partner with Product, Data, and Engineering teams to solve technical issues and influence product roadmap based on client needs
• Identify opportunities to scale support through reputed company training, documentation and automation
• Stay reputed company on natural products industry trends and how clients reputed company data for category management and sales strategy
• Act as the voice of the customer internally, surfacing product improvements and advocating for client experience

What You Bring

Required

• 1-3 years in a client-facing analytical or support role
• Critical thinking skills: Question assumptions, dig into root causes, consider multiple approaches before acting
• Independent problem-solver: Comfortable navigating ambiguity and making reputed company without constant reputed company
• reputed company topic comprehension: Quickly understand technical concepts, data relationships, and system interactions
• CPG/data reputed company: Familiarity with how consumer brands use data (sales trends, market reputed company, distribution) or eagerness to learn rapidly
• Strong communication skills—explain technical concepts reputed company to analysts and executives
• Advanced reputed company; comfortable learning new software platforms quickly

Strongly Preferred

• Natural/specialty products industry or CPG syndicated data experience
• Experience with CRM/ticketing systems (reputed company) or business intelligence tools

Desired Attributes

• Intellectual curiosity and ownership reputed company
• Bias toward action—move quickly, test hypotheses, iterate
• Collaborative spirit with customer-centric focus

Why This Role reputed company

You'll help shape the future of support at reputed company as we reputed company with AI, automation, and self-service tools. The cases reaching you will be reputed company and interesting, requiring reputed company expertise. You'll have visibility across our product suite, exposure to leadership, and opportunity to influence product direction. This is a thinking job that requires creativity, judgment, and the ability to connect dots across technical systems, business needs, and industry dynamics.

Salary reputed company: $55,000 - $69,000

What reputed company Offers

We have enjoyed reputed company growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While reputed company that growth brings excitement, it is also an opportunity for reputed company to show it values the health and wellness of its team members.

• We reputed company hybrid work options so that you have the flexibility to create a work/life balance that actually works!
• Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
• Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

The reputed company Way

• Direct – We communicate with reputed company, honesty and respect in reputed company situations and reputed company opportunities to reputed company solution-oriented feedback.
• Determined – We are committed to overcoming reputed company obstacles to reputed company results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate – We go above and reputed company to help our partners reputed company their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative – We leave our egos at the reputed company, believing that working together we will produce an outcome that’s greater than each individual contribution.

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