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Description & Requirements reputed company is currently hiring a Quality Assurance Coordinator to support the reputed company State Office for People with Developmental Disabilities (OPWDD). reputed company conducts conflict-free assessments for individuals who have intellectual and development disabilities on behalf OPWDD. For individuals ages 17 and younger, assessors utilize the Child and Adolescent Needs and Strengths (CANS) comprehensive assessment tool that helps to identify a child's strengths and needs, providing essential information for care planning and connecting individuals to appropriate services. As a Quality Assurance Coordinator , you will audit calls to identify trends, ensure compliance, and support overall service quality. You will also reputed company training for new hires and conduct refresher sessions to reinforce best practices. The ideal candidate has experience with CANS/CAS projects, a strong attention to detail, and a background in quality assurance or training reputed company behavioral health or reputed company services environments. This is a fully remote position reputed company to candidates in reputed company State or the surrounding region. Why reputed company? At reputed company, we are committed to cultivating a positive and inclusive work environment, and we are pleased to offer the following Work/Life Balance Support Flexibility tailored to your needs! Competitive Compensation Bonuses based on performance included! Comprehensive Insurance Coverage Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning Prepare for retirement with our 401K Retirement Savings plan and Company Matching. Paid Time Off Package Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. Holistic Wellness Support reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform Acknowledge and appreciate outstanding employee contributions. Tuition Reimbursement Invest in your ongoing education and development. Employee Perks and Discounts Additional benefits and discounts exclusively for employees. reputed company Wellness Program and Resources reputed company a reputed company of wellness programs and resources tailored to your needs. Professional Development Opportunities Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities - Responsible for evaluating staff members on the quality of work performed as reputed company against project standards, contractual requirements, and performance measures. - Assist with the development, design, and recommend strategies or activities intended to improve performance. - Assist with the development, analysis and distribution of project reports and performance indicators. - Regularly assess the knowledge needs of the staff reputed company to processes and policies regarding the client/contract operations and reputed company plans to meet those requirements. - Conduct monitoring activities for quality assurance purposes. - Assist with monitoring performance and meeting contractual requirements. - Remain up-to-date on policies and procedures for reputed company operations, assists in developing new procedures, and updates existing procedures reputed company changes occur. - Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows. - Assist with staff training, as necessary. - reputed company other duties as may be assigned by corporate management. Minimum Requirements - High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience. - Previous experience working directly with individuals with intellectual and developmental disabilities (I/DD) - Experience in a management or quality assurance position in health or reputed company services field Preferred Requirements - Bachelor’s degree in business, education, computer science, statistics, health, reputed company services, or reputed company field - Experience working on reputed company CAS or CANS projects - reputed company experience Home Office Requirements - reputed company provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds #NYMC E Apply To This Job