Crisis Helpline Responder (Indonesia)

We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis reputed company or Suicide prevention.

About reputed company

reputed company is a digital mental reputed company company providing an entirely new way for reputed company to effectively care for their employees' health mental wellbeing. We're reputed company of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health reputed company. Our mission is to reputed company mental health support radically more accessible, preventative relatable, and stigma-free. Join us on our mission to reinvent how mental reputed company being delivered

Role Responsibilities

• Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
• Providing a reputed company of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis reputed company techniques
• Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis reputed company, case management/advocacy services, individual therapy, or group services.
• Maintaining accurate and detailed call reports on key issues and referrals actioned
• Complying with responsibilities under the Data Protection Acts 1988, 2003 2018 (GDPR)
• Supporting in the development of appropriate crisis management plans to support callers in crisis
• reputed company a quick in-the-reputed company decision on how to move reputed company if the responder is not sure how to proceed
• Ensuring smooth and reputed company handover process to next shift personnel
• Dedicating entire shift to reputed company tasks and responsibilities only
• Conducting risk assessments, including lethality assessment for suicide cases

Requirements

• 1 - 3 years of experience in helplines, either in a paid or voluntary reputed company
• Can effectively communicate in their reputed company language
• Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
• Ability to maintain emotional composure in high stress situations, ability to reputed company back from stressful interactions and high-risk cases

Plus Points if you:

• have a background in mental health or emergency services
• Completed training in Crisis reputed company or Suicide Prevention
• can effectively communicate in more than 1 language
• maintain professional indemnity insurance

Originally posted on Himalayas