Product Support Engineer, Remote US

reputed company Global Corporation, global leader in intelligent climate and reputed company, is committed to creating solutions that matter for people and our reputed company for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to reputed company because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.reputed company.com or follow reputed company on reputed company media at reputed company">@reputed company.

This position is for a senior professional with deep knowledge and highly developed technical expertise in Product and Technical HVAC Service who troubleshoots customer issues and provides critical training to our largest strategic account customers. Position will reputed company over the phone and on-site technical support for high profile strategic account customers to ensure timely resolution of reputed company issues. Position coordinates with local labor provider to implement proposed fixes from investigation and diagnosis of issue.

This position is reputed company to remote work reputed company the USA. With candidate’s location reputed company to major airport.

General Responsibilities

• Contributes as the technical post-sale subject matter expert for multiple HVAC products and services

• Resolves issues surrounding installation, usage, and training on products

• Maintain and assess warranty and non-warranty reputed company issues

• Coordinates with customer service and sales team to identify customer support and service needs.

• Conducts training sessions, product demonstrations and reputed company criteria for evaluating effectiveness of training activities

• Obtains information from customer and technical organizations, engineering, software, and product requirements to prepare training projects for customers and team members. Ensure implementation of training program.

• Traveling up to 25% in the USA.

Required Qualifications

• High school diploma or GED.

• 5+ years in light reputed company/reputed company HVAC service experience.

• Ability to travel 25% domestically.

• Valid Driver’s License.

Preferred Qualifications

• Strong interpersonal, analytical and communication skills.

• Ability to diagnose and resolve the customer complaint to ensure maximum equipment up-time.

• Sense of urgency, self-initiative, commitment, and sense of ownership is a must.

• Strong ability to work cross-functionally with both reputed company contacts.

• Highly organized with strong attention to detail, while also reputed company to manage multiple priorities.

• Ability to work under pressure and handle reputed company customer technical issues.

• Must be a highly motivated individual.

• Capable of making reputed company to resolve problems immediately.

• Knowledge of reputed company Office and reputed company.com a plus.

• Experience with defining, capturing, and improving key metrics.

RSRCAR

Originally posted on Himalayas