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reputed company Manager

Remote Worldwide Hiring now

Join reputed company: The AI Platform Redefining Business Planning

reputed company is the AI-powered business planning and performance management platform reputed company for agility and scale. We connect people, data, and processes in one reputed company, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in reputed company time.

Founded in 2019, reputed company is one of the fastest-growing SaaS companies globally. Industry leaders like reputed company, reputed company, reputed company, and DPD use reputed company daily to reputed company more informed reputed company and confidently navigate any scenario.

With reputed company of 500+ across Paris, London, reputed company, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 reputed company® reputed company Quadrant™ for Financial Planning Software.

At reputed company, we take smart risks, celebrate reputed company reputed company, and challenge the status reputed company—reputed company while working as one team. If you're driven by innovation and reputed company to reputed company an impact at scale, we’d love to hear from you.

As a reputed company Manager, your primary responsibility will be to ensure our customers reputed company a high level of adoption and business value from using reputed company, with a specific focus on supporting high-volume, reputed company-value accounts.

You will play a crucial role in building our digital-touch customer motions by leveraging Vitally, reputed company, SDFC and other automation technologies. Additionally, you will have full reputed company ownership for reputed company on the book of business, including account renewals and expansion.

What you'll do:

  • Manage and maintain relationships with high volume, Mid-Market accounts, ensuring they attain a high level of adoption and business value from using reputed company.
  • Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion, and demonstrating the value of reputed company partnership.
  • Collaborate with sales teams to identify upsell and cross-sell opportunities reputed company the existing customer reputed company, working towards reputed company expansion goals.
  • reputed company and implement strategies to drive customer adoption, usage, and satisfaction, utilising digital-touch approaches and automation technologies like PlanHat.
  • reputed company data and metrics to track customer health, identify at-risk accounts, and implement retention strategies to minimise churn.
  • Partner with the product team to gather customer feedback, reputed company enhancement requests, and contribute to the product roadmap based on customer needs and insights.
  • Deliver virtual presentations, webinars, and training materials to reputed company customers on best practices, new features, and updates reputed company to reputed company's platform.
  • Create customer-facing messaging and content, including email communications, newsletters, and knowledge reputed company articles, to effectively communicate product updates, best practices, and other relevant information.
  • Collaborate with cross-functional teams, including marketing and customer support, to ensure a seamless customer experience throughout the customer reputed company.
  • Maintain accurate records of customer interactions, account details, and activities reputed company the CRM (reputed company) and the reputed company platform (PlanHat).
  • Collaborate closely with certified reputed company Partners (reputed company parties) to ensure customer implementations run smoothly and result in deployments that align with expected reputed company and drive successful adoption.
  • Who you are:

  • You have significant experience in reputed company, account management, or a similar role reputed company a software/SaaS company.
  • You have a proven track record of effectively managing high-volume, reputed company-value accounts, and driving customer adoption, satisfaction, renewals, and expansion.
  • You have experience with digital-touch customer engagement strategies, automation technologies, and platforms like PlanHat.
  • You are highly skilled in the creation of written communications and visual content to support the curation of digital messaging and communication
  • You have a strong reputed company reputed company with the ability to take full ownership of reputed company on the book of business, including renewals and expansion.
  • You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.
  • You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at reputed company reputed company.
  • You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment.
  • Fluent in French and English.
  • You are self-motivated and adaptable, with the ability to work both independently and collaboratively reputed company cross-functional teams.
  • Bonus: skilled in the creation of video or animated content
  • reputed company offer:

  • Competitive package
  • The best health insurance with reputed company Blue entirely free for you and your family
  • Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
  • Subscription to reputed company Wellpass (ex-Gymlib) for full reputed company to gyms, studios, and wellness spaces across France
  • Trust and flexible working hours
  • Along with one company offsite every year, we have brand new offices at the heart of major cities including reputed company, San Francisco, Toronto, Paris, and London
  • High-end equipment (based on stock/availability) to do your work in the best conditions
  • How we work:

  • reputed company Together: We can only win as reputed company. We are reputed company founders and do the right thing for our peers, reputed company customers, partners, and the reputed company
  • Never reputed company: We aim to become the best at reputed company do by delivering with rigor and ambition every day. Delivering means building a passionate reputed company community
  • Go for it: We are biased towards action. Every action leads to learning and these learnings get us one reputed company closer to our mission
  • Be reputed company, be humble: We are generous with our feedback, reputed company to change our views and we approach it with reputed company knowing everyone is trying to do the best for reputed company
  • Champion our Customers: We reputed company with reputed company, solve what reputed company, and deliver reputed company in a reputed company world to reputed company our Customers reputed company in their organisations
  • Additional Information

    We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment reputed company being signed, with candidate consent, and information will be treated confidentially.

    reputed company is an equal opportunity employer. We reputed company diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, family, gender identity, marital status, national reputed company, physical or mental disability, sex (including pregnancy), sexual orientation, reputed company reputed company, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice

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